How should an agent handle a situation if they receive conflicting instructions from two clients?

In the scenario of receiving conflicting instructions from two clients, seeking clarification and consulting with both clients is the best course of action. This approach prioritizes clear communication and ensures that both clients' interests are heard and understood. By doing so, the agent can work towards finding a resolution that aligns with the objectives and concerns of both clients, fostering trust and transparency in the professional relationship.

Clarifying the situation may involve asking each client to reiterate their needs, preferences, or reasons behind their conflicting instructions. It can also provide a platform for negotiating compromises or alternative solutions that are acceptable to both parties.

Handling the situation in this manner maintains the agent's ethical and professional obligations, avoiding the potential for bias or misrepresentation. When agents act independently based on their own judgment or follow the more advantageous instructions, they risk violating their fiduciary duty to both clients. Additionally, refusing to act entirely could leave clients feeling abandoned or unsupported. Therefore, the best way to manage conflicting instructions is through open dialogue and cooperative problem-solving.