What is the primary purpose of Chapter 93A in Massachusetts real estate?

Chapter 93A of the Massachusetts General Laws, often referred to as the Consumer Protection Act, is primarily designed to protect consumers from unfair and deceptive business practices in various transactions, including real estate. The statute gives consumers the ability to seek relief when they have been subjected to unfair conduct by sellers or service providers.

In the context of real estate, Chapter 93A plays a crucial role in safeguarding buyers by ensuring that they are treated fairly and honestly during their transactions. If a buyer encounters misleading information or unethical practices from a seller or real estate professional—such as false advertising or failure to disclose important property defects—they have the right to file a complaint under this law. This creates an environment where businesses must operate transparently and ethically, promoting trust in the real estate market.

Other choices do not capture the primary focus of Chapter 93A. While sellers might have protections under different legal frameworks, and there are specific regulations for real estate commissions and zoning laws, those are not the main focus of this chapter. Chapter 93A is distinctly aimed at promoting fairness and protecting the rights of consumers—primarily buyers—against unfair business practices.